Refund policy

We want you to love your Cotinta products. If something isn't right, here's how returns work.

Return Window

You may request a return within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email us at contacto@cotinta.com with your order number and reason for return, and we'll send you instructions.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Non-Returnable Items

For hygiene reasons, used personal care devices may not be eligible for return unless defective. Please contact us if you received a defective item.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.

Contact

Questions about a return? Email contacto@cotinta.com.

This policy is a general template and does not constitute legal advice. Please review it or consult a professional before relying on it.